Vodafone customers check your bill now! Users hit with worrying charge

Vodafone customers check your bill now! Users hit with worrying charge


“We apologise to Mandy for the inconvenience caused by our mistake – we have topped up her account with £20 of credit as a gesture of goodwill.”

Mandy, however, is not alone with other Vodafone PAYG customers taking to online forums and social media to say they've been sent a similar incorrect message on the My Vodafone website.

On the Vodafone customer forum, one person wrote: “I am a PAYG customer. My dashboard tells me I am in arrears of £452.91 and it went up by £50 on the day I started making enquiries about it.

“I've tried Customer Service several times, Vodafone's complaints team three times and visited my local Vodafone shop twice.

“Everyone says I don't owe anything but the dashboard clearly states that my “account is in arrears” and when I click through to “make payment” the debt is given as £452.91.

“No one can explain it. I cannot ignore this but Vodafone don't seem interested and won't give me any explanation.”



Written by David Minister

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