UK ISPs Blocking Content – KODI NO STREAM AVAILABLE – How To Remove Their Filters





Some Internet Service Providers in Britain have filters that block some online content (such as videos in Kodi/DBMC/XBMC and other Android applications).

UK ISPs Blocking Content – KODI NO STREAM AVAILABLE - How To Remove Their Filters

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Unlike those put in place due to court orders (connected with the prevention of copyright infringement), the reasoning behind these new restrictions is to stop children from seeing media that is intended for adults, as well as preventing malicious programs from being downloaded.

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If you find that lists in a Kodi add-on have suddenly appeared to be empty, no stream available  or other media that used to load results in error messages, one of the first things to check is whether your ISP has implemented filters, with an opt-out policy (Virgin and BT are two examples, especially with new customers). Some ISPs have put the filters in place, but enabled them, relying on customers to choose to do so (opt-out).

If you want to disable this filter, the exact procedure differs according to your ISP. As a general approach, you need to log in to your ISP’s administrative application or website and confirm that you want them to stop blocking content.


Some of the ISP's listed below



You can turn Smart Setup on or off in the Hub Manager. Here's how:

  1. Open the Hub Manager by going to bthomehub.home or in your web browser
  2. Click on Advanced SettingsTurning Smart Setup on and off
  3. Enter the admin password. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. If you have changed it and now forgotten it, you can use the password override feature to set up a new password
  4. Click on Continue to Advanced SettingsTurning Smart Setup on and off
  5. Click on Home Network and then Smart SetupTurning Smart Setup on and off
  6. Click the appropriate radio button to turn Smart Setup on or off and then click ApplyTurning Smart Setup on and off


Sky Broadband Shield, It helps you control what your family can access online, across all devices connected to your Sky Broadband home network.

you can switch Sky Broadband Shield off at any time.

However, we recommend changing the setting to age rating 18, which allows you access to sites suitable for adults while still being protected from malware-infected or phishing websites.

  1. Sign into with your Sky iD. If you’ve forgotten yours, you can retrieve your details or reset your password.
  2. Scroll down the page and select Switch off.

When you switch Sky Broadband Shield off, it may take around 15 minutes to be able to view previously blocked websites.


Content Lock on EE helps to keep you and your children safe online by blocking 18-rated content.

There are three settings – Strict, Moderate and Off so you can choose exactly what level of security you'd like.

This system  is fairly  straightforward in terms of  its settings,  again as  I  am unable to test directly, any feedback users have would  be helpful  to add  to this article.
EE  routers/systems are  setups to “moderate”  by default  so may  need adjusting from the outset.


If you’re with Virgin, login here – first turn off the Child Safe filter. If that doesn’t help, you’ll need to try turning off Virus-safe. Please note that doing so will reduce your online protection, but as Virgin has included some sites in their blacklist that aren’t dangerous, this is the only simple approach.

It's easy to change the settings to disable websafe

  1. Sign into
  2. Make sure you are in web safe
  3. Click websafe
  4. Click Settings
  5. and disable it


TalkTalk Home Safe

You can manage your HomeSafe® settings in My Account, simply select Extras & offers from the menu at the top then click on Manage HomeSafe.

To turn HomeSafe ON
You’ll have the choice to activate Kids Safe, Homework Time and Virus Alerts. To do this you’ll need to click the ON switch (which will be highlighted blue). It’s important when switching on Kids Safe and Homework Time that you confirm this setting by clicking the blue save changes button. Please note: it will take a few minutes for your changes to take effect.
To turn HomeSafe OFF
Recommend turning HomeSafe®  off, just click the OFF button next to any of the three options (Kids Safe, Homework Time, and Virus Alerts) which will turn it grey. For Kids Safe, you’ll see a prompt asking if you’re sure you want to switch it off. Simply click the pink button to confirm, and allow a few minutes for your changes to take effect.


Plusnet Safeguard

Once your broadband service is ready, you can activate and manage Plusnet SafeGuard via the Member Centre, using your Plusnet SafeGuard control panel. The tool will let you block specific categories and websites.
How Do I Turn Off Safeguard?
Once your broadband service is ready, simply go to your Plusnet SafeGuard control panel and click the ON/OFF button at the top of the screen.
(NB: You will need to reboot your router after you’ve clicked this button, Plusnet SafeGuard may take up to 2 hours before it starts/stops filtering content).
Plusnet also has a basic firewall setup (that has advanced options), advanced options can be tweaked if you understand how these work, however, to access the firewall settings;

Go to the Member Centre
Click on Connection settings.

This turns off your firewall completely. All Internet traffic will be able to reach your network and devices. We only recommend this one if you have to turn it off to test a connection problem.
Low  On this setting your firewall will give you good protection. It’ll stop most malicious traffic while still letting more normal Internet traffic through. You’ll need to use this if you’re using VPN software because it won’t work if your firewall’s set to High.
High  This setting blocks all incoming traffic, so no external source will be able to connect to your network or your devices.
It will stop some things working, such as apps, VPN software or active FTP sessions. So if you need to use one of those, switch your firewall back to Low.
Click Broadband Firewall to update your



If your ISP is not listed please send me a message and I will get more instruction written for your isp

If this doesn't resolve your issue, then sometimes best to use VPN and see if it resolves your issue.



This page was last updated Last updated: October 22, 2017 at 21:49 pm

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